Question 1

How do I place an order?

Accepted Answer

You can place your order by phone, via email, in person, or by making an appointment. We will then send you an estimate for you to approve. Once you approve the estimate, we will send you an invoice. Full payment is required before work begins. In limited cases, a 50% deposit may be accepted to start. Pre-approved organizations with net terms must submit a purchase order.

Question 2

What happens after I give my deposit?

Accepted Answer

After we receive your deposit, your job will be assigned to one of our designers. You will receive an email informing you when you can expect to see an art proof. After we receive your art proof approval your order will be sent to production.

All deposits are non-refundable and must be used within 120 days; credit memos expire in 120 days; approved refunds may incur a 15% fee or minimum $95; refunds are not available once work has begun, designs approved, projects in promotional packages, or if other companies are hired; a full version of our policy is available on our refunds section.

Question 3

Why can I not see an art proof before giving a deposit?

Accepted Answer

We ask for a deposit for two reasons: First, to ensure your spot in our design queue. Since our designers usually have existing designs ahead of new jobs, by giving us a deposit we are able to accommodate you into our design queue. Second, it is an assurance of the commitment to completing the job with us. We guarantee we will not proceed with a job until our customer is happy with their design.

Question 4

What happens if after I give a deposit I don’t like the design?

Accepted Answer

Our designers will work with you until you are happy with your design. We guarantee our company is dedicated to making sure our customers are happy with their final design and product.

Question 5

How soon after I give my deposit can I expect to see artwork?

Accepted Answer

Most orders will receive an art proof within 2 to 4 business days after we receive the deposit, with the exception of larger projects such as: websites, brochures, menus, wraps and logo designs.

Question 6

How long after I approve the artwork can I expect my order to be completed?

Accepted Answer

Production on all products begins upon receipt of the art approval. Completion time varies depending on the product, ask sales associate for details.

Question 7

Wrap & Graphics Warranty

Accepted Answer

Central Coast Sign & Design provides a limited warranty on all vehicle wraps completed by our company. This warranty covers any errors made during the installation process or any defects or faults with the materials used for a period of one year from the completion date.

Under this warranty, Central Coast Sign & Design will repair or replace any portion of the wrap that is found to be defective or faulty, or that has not been installed according to our high standards. This warranty does not cover any damage caused by the customer or any third party, including but not limited to accidents, exposure to extreme weather elements, vandalism, or misuse of the vehicle.

To be eligible for warranty coverage, the customer must notify Central Coast Sign & Design of any defects or faults within 30 days of discovery, and bring in vehicle for survey during that time period. Central Coast Sign & Design will then make arrangements to inspect and repair or replace the affected portion of the wrap, at no additional cost to the customer.

This warranty is limited to the cost of the wrap and does not cover any other damages, including but not limited to lost profits or business interruption. This limited warranty is in lieu of all other warranties, express or implied, including any warranties of merchantability or fitness for a particular purpose.
By accepting the completed vehicle wrap, the customer agrees to the terms of this limited warranty and acknowledges that this is the sole and exclusive remedy available for any defects or errors in the workmanship or materials provided by Central Coast Sign & Design.

Question 8

Design Intellectual Property

Accepted Answer

Intellectual Property Rights
All designs created by Central Coast Sign & Design remain our intellectual property unless we explicitly transfer ownership in writing. This means customers may use the design only for the products or services produced by us and may not reproduce, modify, or use the design elsewhere without our permission.
This policy protects the originality and value of our creative work while ensuring we can continue delivering high-quality designs for all our clients.

Design Ownership & Usage Policy
At Central Coast Sign & Design, every design project includes a design fee that covers the time, skill, and creative expertise required to produce your layout or artwork.
Unless otherwise stated in writing, payment of a design fee does not transfer ownership or copyright of the design. The fee grants you the right to use the design exclusively for the specific product or service we are producing for you (such as signs, business cards, vehicle graphics, etc.). All design files, layouts, and creative concepts remain the intellectual property of Central Coast Sign & Design and may not be altered, reproduced, or used for other purposes without written consent.

The only exception to this policy applies to logo design projects. Upon full payment, clients receive complete ownership and usage rights to their final approved logo design files.

If you wish to purchase the rights to a specific design created for another product (such as a custom illustration or artwork), please contact us for a separate licensing or release fee.

Question 9

Refunds

Accepted Answer

Deposit, Credit, and Refund Policy
Deposit Requirement
 A non-refundable deposit of 50% is required to secure design, production, and installation time. Work will not begin until the deposit is received.
Use of Deposit
 Deposits are applied toward design labor, administrative setup, scheduling, and materials. Once work has begun, deposits are considered earned and will not be refunded.
Expiration
Deposits must be used within 120 days of payment. After that time, deposits are forfeited.
Credit memos also expire 120 days from issuance and cannot be extended.

Satisfaction Guarantee & Refunds
We guarantee full satisfaction with your product or service. In special cases where a refund is approved, an administration fee of 15% of the total job, or a minimum of $95, will be deducted. Refunds will be processed to the original form of payment within 10–14 business days.
Refunds will not be issued under the following circumstances:

If the product or service was purchased in a promotional package.
If you have already approved your logo design, graphic design, or other products and services.
If work has already commenced on your product(s) and design changes have been carried out at your request.
If the party for which the artwork was designed closes or changes its business name.
If the project was canceled for reasons unrelated to the product or service offered by Central Coast Sign and Design.
If other design companies were simultaneously hired to work on the same project.