How do I place an order?
You can place your order by phone, via email, in person, or by making an appointment. We will then send you an estimate for you to approve.
What happens after I give my deposit?
After we receive your deposit, your job will be assigned to one of our designers. You will receive an email informing you when you can expect to see an art proof. After we receive your art proof approval your order will be sent to production. Deposits are non-refundable. Orders must be completed within 120 days or deposit is subject to be forfeit.
Why can I not see an art proof before giving a deposit?
We ask for a deposit for two reasons: First, to ensure your spot in our design queue. Since our designers usually have existing designs ahead of new jobs, by giving us a deposit we are able to accommodate you into our design queue. Second, it is an assurance of the commitment to completing the job with us. We guarantee we will not proceed with a job until our customer is happy with their design.
What happens if after I give a deposit I don’t like the design?
Our designers will work with you until you are happy with your design. We guarantee our company is dedicated to making sure our customers are happy with their final design and product.
How soon after I give my deposit can I expect to see artwork?
Most orders will receive an art proof within 2 to 4 business days after we receive the deposit, with the exception of larger projects such as: websites, brochures, menus, wraps and logo designs.
How long after I approve the artwork can I expect my order to be completed?
Production on all products begins upon receipt of the art approval. Completion time varies depending on the product, ask sales associate for details.